Support
Questions, issues, or feedback about FinAccrual? We're happy to help.
Email: support@finaccrual.com
We aim to respond within one business day (US Eastern time).
We aim to respond within one business day (US Eastern time).
Common issues
Add-in pane slow to open, blank, or won't load?
See our step-by-step guide: Troubleshooting a slow or blank add-in — covers the standard Microsoft remedies (full Office restart, cache clear, proxy auto-detect) that fix the vast majority of cases in a few minutes.
See our step-by-step guide: Troubleshooting a slow or blank add-in — covers the standard Microsoft remedies (full Office restart, cache clear, proxy auto-detect) that fix the vast majority of cases in a few minutes.
When contacting support, it helps to include
- The email address of your FinAccrual account
- What you were doing (e.g., “preparing the March posting queue”)
- Any message shown in the add-in, and roughly when it happened
Please never include passwords or accounting-platform credentials in support emails.
Company
FinAccrual is a product of Aveera LLC
4285 Morse Rd, PMB 17041798, Columbus, OH 43230, USA